الجزارا فارسی
روایت خاورمیانه 
The disruption that occurred on Tuesday due to a software issue in the air traffic control system of Britain was resolved quickly, but its repercussions continued into Wednesday. Major airports in the country, including Manchester, Birmingham, and all London airports, were severely affected by this incident, and passengers faced numerous delays and flight cancellations.
Long Lines Forming at Airports
The crisis was so severe that long lines of passengers formed at the airports, with many waiting for hours for their flights. Although the air traffic service provider known as Nats was able to resolve the issue within a few hours, the delays and cancellations have become a major problem. Now passengers need to know what rights they have in such situations.
Passenger Rights in Case of Delays and Cancellations
If you are one of the passengers affected by this disruption, you should note that under European Union regulations, passengers have the right to compensation in the event of delays of more than 3 hours or flight cancellations. This compensation can include receiving money, meals, and even accommodation, depending on the length of the delay and your specific circumstances.
Additionally, you can request airlines to clarify the status of your flight and, if necessary, make changes to your travel plans. This disruption has not only caused dissatisfaction among passengers but has also put significant pressure on airlines, forcing them to be accountable.
As this situation continues, it is expected that British transport officials will take further actions to improve air traffic control systems. For now, all that can be said to passengers is to assert their rights and seek legal advice if needed.
